Information regarding the processing of Personal Data may be provided in Customer Service Agreements and other documents related to the services provided by the Company. We comply with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC), the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the protection of Personal Data, as well as the instructions of competent authorities.
Customer data management – UAB “Estrella Baltics”, legal entity code 301842552, situated at Lvovo g. 25, LT-09320 Vilnius.
WHAT PERSONAL DATA WE PROCESS
We collect, use and process Your data to provide You with services and fulfill our contractual obligations, as well as to pursue a legitimate interest, and carry out our instructions and duties in accordance with the law.
- Data collected through our Website or social accounts;
- Other data that is collected based on Your consent and defined in detail at the time You are asked for Your consent.
We receive Your Personal Data directly from You. We may also generate Your Data by providing services to You. By providing data to us, You are responsible for the accuracy, completeness, and accuracy of this Personal Data. We also collect and maintain information in the state registers or systems about You to the extent necessary for the provision of our services or the extent required by law.
When You visit our Website, we collect information that discloses the trends of Your personal use of a Website or automatically generated visit statistics. Google Analytics software (https://www.google.com/intl/en/analytics/) collects visitor IPs, tracks visit times, information about pages viewed, and records repeated visits with web cookies. By browsing the site, You agree that the Personal Data mentioned above will be processed for improvement of the site and statistical purposes.
We can record requests You make (website address You have entered, identify Your device and browser You are using for accessing this Website). We can also use Your IP address to collect and identify Your demographics and other statistical information.
HOW DO WE USE YOUR INFORMATION?
The information we collect is used for these purposes:
- Reminders of a visit and the need for periodic services; Direct Marketing and Loyalty Program Implementations;
TRANSFERING OF YOUR PERSONAL DATA
Your Personal Data may be transferred to third parties in the following cases:
For the processing of Your Personal Data, we may use the aid of processing companies (IT, server services, website administration companies, analytics companies, advertising companies, auditors, consultants, paying agents, etc.) We require them to store, process and treat Personal Data in the same manner as we, and only in accordance with our instructions.
CUSTOMER PERSONAL DATA PROTECTION MEASURES
Your Personal Data is managed responsibly, securely and we take all the necessary measures to protect from loss, unauthorized use, and alteration. We have implemented physical and technical measures to protect all information we collect for the purpose of our services from accidental or unlawful destruction, damage, alteration, loss, disclosure, and any other unlawful handling. Personal data security measures shall be determined depending on the risks involved in the handling of personal data.
Personal Data is preserved for as long as is necessary for the purposes for which it was collected, but for no longer than 10 years (unless required by law to protect Personal Data for an extended period). Data is preserved for these purposes:
DATA SUBJECT RIGHTS
The Data Subject whose Personal Data is handled by the Company has the following rights:
- The subject knows (be informed) about the processing of their data (the right to know);
- The subject has access to their data and is familiar with its handling (right of access);
- Rectification, correction of the addition of Personal Data in accordance with the purposes of its handling (right of rectification);
- The subject can demand destruction of Personal Data obtained by the company, as well as suspension of their data processing activities (except storage) (right to delete and right to be forgotten);
- Restriction of handling and processing of Personal Data for legitimate reasons (the right to restrict);
- The right to transfer data (the right to transfer). This right will only be exercised if there are grounds for exercising it and appropriate technical measures are taken to ensure that the transfer of the Personal Data requested will not harm the personal data of others.
- The subject has a right to not consent to the handling and processing of Personal Data when such data is used for direct marketing, including profiling** for direct marketing purposes.
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If You do not wish to have Your Personal Data processed for direct marketing purposes, including profiling, You may opt-out by sending an email to firstname.lastname@example.org
** Based on the Personal Data provided by You, profiling may be used for direct marketing purposes to provide You with individually tailored offers and solutions. You have the right to revoke your consent to the automated processing of Your Personal Data, including profiling.
We may refuse to enforce Your rights, except the right to refuse the processing of Your Personal Data through direct marketing or in any other case where Personal Data is processed with your consent, as well as other cases, when it is required by law to prevent, investigate, and detect offenses, and protect the rights and freedoms of the data subject, the Company and others.
After we receive your request or instructions regarding the handling of Your Personal Data, we will respond within one month about the fulfillment or refusal of your request. f necessary, this period may be extended by two additional months, taking into account the complexity and the number of requests. In that case, we will inform you of such an extension within one month of receiving your request.
If Your Personal Data is deleted by your request, we will only keep copies of the information necessary to protect the legitimate interests of the Company and others, to comply with public authority obligations, resolve disputes, detect interferences or to comply with any agreements you have with us.
For more information about Your rights, contact the State Data Protection Inspectorate: https://www.ada.lt/. However, we are always happy to resolve any issues directly with you, so we recommend that you first contact our Data Protection Officer.
TRANSMISSION OF INFORMATION
Once you have consented to delivery of any news by email and/or telephone number, You will receive information and updates about the services provided by the Company.
With your consent, you will also receive reminders for a visit and information about other periodic services by an email and/or telephone number
of information will cease.
Your email and/or phone number may be forwarded to our partners/managers who provide us with news delivery services.
THIRD-PARTY LINKS ON OUR WEBSITE
By email: email@example.com